Akash B.

🌟 Shopify & Email/ Zendesk/Gorgias/Reamaze Support Expert | 5+ Years Experience | Reliable, Proactive, Result-Driven, Customer-centric🌟 I am Akash having more than 5 years of experience in Customer Support Representative, Virtual Assistance & Order management roles around many countries like the USA, UK, Philippines, Australia, and India etc. I believe that the key to good customer service is being able to empathize with your customers. I know how frustrating it can be when you need help and feel like no one is listening to you, and I know how much better it feels when someone hears you out and gives you a perfect answer to your queries. I SPECIALIZE IN⬇️: ✅ CRM Software : Connecting platform like after-sale support. ✅ Customer Care Specialist : Handling customer requests, inquiries, and complaints using a compassionate yet firm approach. ✅ Product Specification Knowledge : Guide Customers about the specified Product. ✅ Back Office : Order processing, order fulfillment, shipping and tracking, Returned & Refund. ✅ E-mail Communication : Resolve customer queries and ensure customer satisfaction on the Email. I have work experience using the following tools : ⭐️ Zendesk, Odoo, Gorgias, Shopify, Bite speed, Kwik chat , Groove, Zoho, GHL, Freshdesk ⭐️ Slack, Reamaze, salesforce etc. ⭐️ Google Outlook ⭐️ Microsoft Office ⭐️ Social Media (Facebook Groups & Pages, Youtube & Instagram account) I am available for quick meeting and ready to discuss your needs and my skill which will help you. Thanks Akash