Ronnel M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Experienced Customer Service & Technical Support Specialist | 10+ Years in Voice, Chat & Tech Support Reliable. Empathetic. Results-driven. With over a decade of experience in customer service, I specialize in providing exceptional support through voice, chat, and email channels. I’ve worked with high-volume accounts like AT&T U-verse, Connectech, and a global social media platform—handling everything from technical troubleshooting and content moderation to upselling and customer retention. Key Skills: Live chat & email support (up to 5 concurrent chats) Technical troubleshooting (consumer tech, internet, mobile services) CRM platforms & ticketing systems Customer de-escalation & issue resolution Team leadership (promoted to Subject Matter Expert) I take pride in my ability to adapt quickly, learn new tools and systems, and communicate clearly in fast-paced environments. Whether working independently or collaborating with a team, I’m focused on solving problems efficiently while ensuring every customer feels heard and valued.