Loo M.

As a freelancer based in Cheras, Kuala Lumpur, Malaysia, I am excited about the possibility of contributing to your team and leveraging my skills to support your projects. Person that wonderful to work with an exceptional expertise in sales and marketing. I’m Malaysia Chinese, able to speak Mandarin, Malay, English & Cantonese fluently. I am self-motivated, capable and also a very good team player. Bringing with me 16 years of comprehensive administrative experience gained in a dynamic multinational company. I am confident that my combined administrative and research skills position me as a valuable asset for any project requiring meticulous research administration. My proficiency in handling administrative tasks, coupled with advanced skills in Excel and Word, positions me as a valuable freelancer for your team. I’m skilled in cross-cultural communication and building client rapport. I have successfully completed diverse projects for clients on Upwork, including: • Experienced in online focus groups (FGD), AI-led interviews, healthcare research surveys, and consumer product studies. Detailed web and market research on Chinese consumer products, Korean beauty products, and the Malaysian department store market, including store visits and merchant interviews. * Product trials & feedback collection – experienced in providing genuine consumer insights for beauty • Performing inspections at educational centers and for company compliance in Kuala Lumpur. • Represented clients at medical exhibitions, showcased products, and established valuable commercial partnerships. Trade Show & Market Research Experience – Conducted on-site research, participated in industry exhibitions, and developed strong vendor relationships. • Translation & communication support – Experience in transcription and transcription (verbatim or clean read) Mandarin/Malay/English/Cantonese translation and cross-cultural communication • Logistics & Organization – Experienced in handling document, inspections, and coordinating deliveries. • Provided customer service and chat support for managing party venues. • Participated in Singapore FGD (caregiver) and in attending Focus Group Discussion sessions (on-site or virtual) for consumer research and healthcare surveys. Worked as a virtual assistant, demonstrating strong organizational and communication skills, empathy, and adaptability. I have attended a medical exhibition on behalf of clients, presenting products, building excellent commercial relationships, creating a contact database, and sourcing valuable market. Jobs I've had, I was an auditor and inspector for once. My job was to find things. Skilled in Identifying and Resolving Issues for Company Representation. In summary, I experienced spans market research, inspections, and public relations, a versatile freelancer available for fixed-price contracts on Upwork. Am available for part-time or project-based roles. I look forward to contributing to your organization’s marketing and public relations efforts. I forward to discussing my qualifications further. 您好！我是美娜，姓呂，一名基于吉隆坡的自由职业者，流利使用普通話、廣東話、馬來話同英文溝通。作为一名多才多艺的自由职业者，我常驻吉隆坡，拥有超过16年的行政管理、研究和市场营销经验。我更倾向于固定价格合同，现可接受兼职或项目形式的工作。我有16年跨國公司行政經驗，專長市場推廣、銷售、客戶服務，亦曾為多間公司提供遙距客戶支援。 我在Upwork平台上成功完成了多项客户项目，包括： • 语言能力：流利使用普通话、马来语、英语和粤语，便于与不同背景的客户和供应商沟通。 • 市场调研与展会经验：曾负责中国消费品、韩国美容产品及马来西亚百货市场的调研，并在医疗展会代表客户建立商业合作关系。AI 主持访谈、医疗健康研究、消费品研究及消费者洞察分析 • 馬來文、英文與中文（普通話／廣東話）之間的翻譯, 轉錄服務（逐字稿或精簡版本） • 行政与合规检查：16年跨国公司行政经验，熟悉文档处理、合规检查及物流协调，确保高效执行任务。 • 客户服务与销售支持：提供在线咨询与客户支持，帮助管理派对场地运营并优化客户体验。 • 参与过 新加坡 FGD（Caregiver照护者），及 消费者与医疗调查焦点小组（现场/线上）及产品测试，提供真实消费者反馈。 我的服务： 市场调查工作（Market Research） 公关工作（Public Relations） 焦点小组讨论（FGD） 行政支持与合规检查 (Compliance Inspection） 客户服务与聊天支持（Customer Service & Chat Support • 展会代表：参加医疗展会，展示产品、建立商业合作，并收集市场信息。 • 處理過訪談、會議及音頻內容，確保翻譯自然流暢、準時交付 • 协助文件处理、现场检查、流程审核及项目在吉隆坡教育中心和公司执行合规检查，确保运营符合标准。 • 客户服务：提供在线支持，管理派对场地，优化客户体验。 • 视频制作：定制宣传和教育视频，如零售店害虫控制指南。 我曾经担任审计员和检查员，主要职责是发现问题。擅长识别和解决公司代表性问题。 作為兩個細路媽媽，我完全喺屋企工作，彈性處理各種專案。我更傾向固定價格合同，亦可接受兼職或項目合作。我勤力、易合作，準備好幫助你嘅團隊取得成功。 Hai! Saya Anna Loo, freelancer dari Cheras, Kuala Lumpur. Saya fasih berbahasa Mandarin, Cantonese, Melayu, dan Inggeris. Dengan 16 tahun pengalaman dalam pentadbiran di syarikat multinasional, saya mahir dalam pemasaran, jualan, dan khidmat pelanggan. Sebagai ibu kepada dua anak kecil, saya hanya bekerja sepenuhnya dari rumah. Ringkasan Pengalaman: • Berpengalaman dalam penyelidikan pasaran (China, Korea, Malaysia) • Pernah menjadi wakil pameran antarabangsa untuk produk perubatan • Menjalankan audit pematuhan di pusat pendidikan dan syarikat di Kuala Lumpur • Mahir dalam khidmat pelanggan dan pengurusan lokasi acara • Menyediakan transkripsi & terjemahan (Bahasa Melayu ↔ Cina ↔ Inggeris) untuk audio • Pernah mengikuti FGD di Singapura (penjaga) dan sesi Focus Group Discussion untuk kajian pengguna dan survei kesihatan (di lokasi/atas talian) Terima kasih kerana mempertimbangkan saya.