Umar S.

𝐀𝐫𝐞 𝐲𝐨𝐮 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐚 𝐝𝐞𝐝𝐢𝐜𝐚𝐭𝐞𝐝, 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐞, 𝐚𝐧𝐝 𝐭𝐞𝐜𝐡-𝐬𝐚𝐯𝐯𝐲 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝐰𝐡𝐨 𝐜𝐚𝐧 𝐝𝐞𝐥𝐢𝐯𝐞𝐫 𝐞𝐱𝐜𝐞𝐩𝐭𝐢𝐨𝐧𝐚𝐥 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐚𝐜𝐫𝐨𝐬𝐬 𝐚𝐥𝐥 𝐜𝐡𝐚𝐧𝐧𝐞𝐥𝐬? I'm 𝐔𝐦𝐚𝐫, a highly experienced support professional with 𝐨𝐯𝐞𝐫 𝟕 𝐲𝐞𝐚𝐫𝐬 of proven expertise in managing customer service operations through 𝐩𝐡𝐨𝐧𝐞, 𝐥𝐢𝐯𝐞 𝐜𝐡𝐚𝐭, 𝐞𝐦𝐚𝐢𝐥, 𝐚𝐧𝐝 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬. I’ve helped businesses across the globe retain loyal customers, increase satisfaction, and create positive brand experiences. ✅ 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐫𝐢𝐧𝐠 𝐭𝐨 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬: • Phone Support: Confident, polite, and professional voice support tailored for US, UK, and global audiences. • Live Chat & Email Support: Fast, accurate, and friendly communication that keeps customers engaged and satisfied. • Tech Support: Skilled in diagnosing and resolving technical issues (Tier 1 & 2), including SaaS, e-commerce, and mobile apps. • Tools & CRM Expertise: Proficient in Zendesk, Freshdesk, Gorgias, Intercom, Shopify, Zoho Desk, HubSpot, Salesforce, and more. • Sales & Upselling: Ability to identify customer needs and recommend solutions, increasing revenue while maintaining satisfaction. • Flexible Availability: I can adjust to your preferred time zone and offer coverage during peak hours or weekends. 🌍 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: • Worked over 15,000+ Upwork hours as a Customer Service Representative for US-based barber and massage businesses. • Managed bookings, handled inquiries, resolved complaints, and built long-term customer trust and loyalty. • Proven ability to work independently, follow SOPs, and provide consistent, high-quality support. 💬 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐋𝐨𝐯𝐞 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐖𝐢𝐭𝐡 𝐌𝐞: “Umar is dependable, professional, and always goes above and beyond to make sure our customers are taken care of.” Whether you're running a healthcare clinic, a Shopify store, or a tech-driven business, I’m here to ensure your customers receive the support they deserve, prompt, polite, and professional. 📩 𝐋𝐞𝐭’𝐬 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐚𝐧𝐝 𝐛𝐮𝐢𝐥𝐝 𝐚 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐰𝐢𝐥𝐥 𝐥𝐨𝐯𝐞.