Kyle M.

Hi there! I'm a dedicated and detail-oriented customer support and virtual assistant professional with over 6 years of experience helping businesses create smooth, reliable, and friendly customer experiences. From answering chats and emails to handling escalations, booking appointments, and following up on leads, I’ve done it all. I specialize in turning warm leads into loyal, long-term clients, and I’m confident handling everything from sales conversations to technical troubleshooting. I also have experience managing remote teams, training new hires, and improving workflows so things run smoothly behind the scenes. Tools & Platforms I’m Proficient In: * Shopify, LMI * Go High Level, Launch27 * Gorgias, Zendesk, Freshdesk, Intercom, Help Scout * Live Chat, Email & Phone Support * RingCentral, Dialpad, Vicidial, Aircall * CRM Tools & Scheduling Platforms * ServiceTitan, Microsoft Teams, Slack, Google Workspace (Gmail, Drive, Docs, Sheets, Calendar) Clients I’ve worked with appreciate my responsiveness, clear communication, and ability to work independently while keeping service quality high. Whether you need someone who can take care of customers, manage a small team, or simply help your operations run better. I’m here to help. Let’s make your customers feel supported and your business feel lighter! ❤️