Mary Kate Jullien T.

I thrive in zero-margin-for-error environments. For nearly a decade, I have operated at the intersection of complex technical operations, fraud analysis, and high-stakes customer relationships for top-tier global brands—including Google Alphabet (Waymo) and Accenture. Whether protecting revenue, mitigating risk, or managing real-time critical issues, I bring the speed of a tech startup combined with the discipline of a global corporation. Core Competencies & Key Achievements: Gaming Operations & Fraud Analysis (May 2026 – Present): •Serve as an Email & Fraud Specialist for a major gaming platform. • Analyze high-volume transaction patterns to detect and mitigate fraudulent activity. •Manage secure payout workflows and reward processing for payment methods using Jira. •Deliver swift, high-touch support across multi-channel systems (Zendesk, Discord, Facebook, Slack). Tech Ops at Waymo (Google Alphabet): •Managed real-time rider support for autonomous vehicle fleets. •Handled unpredictable, real-time edge cases with calm, data-driven resilience and operational rigor. Revenue Growth & Customer Retention: •Accenture: Mastered inbound sales and high-volume account management for top-tier UK Telecom providers. •GetYourGuide & Sprint/T-Mobile: 7 combined years resolving complex billing, logistics, and escalation emergencies under tight SLAs. Tools & Platform Stack:Support & Ticketing: Zendesk, JiraCommunication & Community: Discord, Slack, FacebookData & Workflow: Google Sheets, CRM Platforms, Canva I don’t just handle tickets, I optimize workflows and safeguard your platform. Let's discuss how I can bring corporate-standard rigor to your team.