Frince Derl M.

I'm a Technical Support that specializes in Desktop/Laptop(Windows) and Android/iOS and Internet(Fiber/DSL) for all types of business. Whether you're a computer store that sells components for computers or installs hardware on customer's devices for computers, or if your company sells phones and basically does not know how to perform basic troubleshooting necessary to find the solutions, or if you provide internet service or provide online hosting for a gaming server such as but not limited to Minecraft, I can totally help you out in providing necessary assistance in providing the best solutions necessary to have it fixed. Having worked for 1 year under PARTECH Helpdesk technician as an SME. I have learned more as to how I can fix POS machines for commonly known stores ranging from POS machine itself, printers, printer routing, Kitchen Display Systems, Ordering system and more. Has a neutral accent understandable by all states and is easily understandable. Knows desktop/laptop hardware components on a technical scale. Knows what components to recommend for possible repairs (if you are a repair store that does sales). Knows how to sell/recommend devices basing on customer's profile and their daily usage. Experienced in selling insurance to customers on a detailed level. Can handle/work under pressure provided that it's not toxic. Communication and alignment is important so we can be unified as a team that provides customers the same information. Experienced in handling phone activations form multiple telco companies and troubleshooting issues that may arise from it. Experienced in performing port forwarding for hosting game servers necessary for providing enjoyable experience for customers that game. Experienced in providing remote technical assistance using 123rescue app for deep level troubleshooting experience. Experienced in providing email assistance for queue type of support for general inquiries of customers. Minor Experience in game testing open world games to identify possible bugs abusable by gamers to prevent bad experience by multiple players. Experience in content moderation provided by a set guidelines to prevent abuse of platform use. Minor Experience in monitoring market prices for computer components, allowing us to find the best middle ground to sell our items to the right consumer market. Minor Experience with Mechanical Keyboard modifications and replacing keys that may involve iron soldering.