Arslan K.

I help SaaS companies, e-commerce brands, and healthcare providers deliver exceptional customer experiences through professional chat, email, and phone support. With experience handling high volumes of customer interactions, I specialize in resolving inquiries efficiently, maintaining customer satisfaction, and ensuring every interaction is handled with professionalism and attention to detail. Customer Support | Customer Service | Appointment Setting | Phone, Chat & Email Support | Outbound & Inbound | Technical Support Customer Support Services ✔ Email Support ✔ Live Chat Support ✔ Phone Support ✔ Helpdesk & Ticket Management ✔ Customer Issue Resolution ✔ Customer Follow Ups ✔ Appointment Scheduling & Coordination ✔ Customer Onboarding Support ✔ CRM & Customer Record Management 📅 Appointment Setting ✔Calendar management (Calendly, Google Calendar, Outlook) ✔Pre-qualification frameworks (BANT / CHAMP) ✔No-show reduction workflows ✔Reminder sequences (SMS/Email) ✔CRM sync & pipeline updates ✔Daily booked-meeting reports 💬 Chat & Email Support ✔Live chat (Intercom, Zendesk, Tawk.to, Freshdesk) ✔Tier 1 & Tier 2 support handling ✔SLA management ✔Knowledge base documentation ✔Ticket escalation workflows ✔Customer retention & upselling ✔Professional, neutral English communication Tools & Platforms I Use Often: 🔹CRMs: HubSpot, Salesforce, Zoho, Podio, GoHighLevel, REsimpli, Follow Up Boss 🔹Dialers: Mojo, BatchDialer, CallTools, PhoneBurner, RingCentral, Aircall 🔹Support Platforms: Zendesk, Freshdesk, Intercom, HelpScout 🔹Outreach Tools: Apollo, LinkedIn Sales Navigator, Mailshake, Instantly 🔹Productivity: Google Workspace, Notion, Trello, ClickUp, Slack, Zoom, Microsoft Teams, Google Meet 📊 Results & Success Stories 🏠 Real Estate Investor – U.S. Market · 1,200+ outbound calls per week · 35–40 qualified seller leads per month · 12–18 booked acquisition calls monthly · Reduced no-show rate by 28% through automated reminders · Managed CRM (Podio) and disposition tracking daily 📈 My Performance Metrics - 100–150 dials/day (manual) - 250+ dials/day (power dialer) - 10–20% conversation rate - 5–15% booking rate (industry dependent) - 95%+ CRM accuracy - Fast response time (under 5 minutes for chat) 💡 What sets me apart? ✔️ Fluent in English with a native accent, great for international communication ✔️ 24/7 Multi-Channel Support: Live chat, email, phone, and helpdesk. ✔ Trained in objection handling & sales psychology ✔ Strong follow-up systems Industries I Support - SaaS & Technology - Customer onboarding assistance - Account support - Technical issue triage - Helpdesk ticket management - Zendesk, Intercom, Freshdesk, Help Scout E-commerce - Order management - Refunds & returns - Shipping and tracking inquiries - Customer retention support - Shopify customer support Medical & Healthcare - Patient communication - Appointment scheduling - Follow up coordination - Front desk phone support - Patient inquiry handling 🕒 Availability - 30–40+ hours per week - U.S., UK, EU, Australia time zones - Immediate start 📩 Available for short-term gigs, long-term contracts, and ongoing support roles. Send me a message.