Leo Winston S.

I’m a results-driven Virtual Assistant and Customer Support Specialist with over 10 years of high-volume BPO experience helping clients in healthcare, real estate, and e-commerce. I specialize in medical billing, insurance verification, claims processing, benefits coordination, and technical troubleshooting. At Optum (UnitedHealthcare) I handled provider inquiries on billing, authorizations, and eligibility. In my current General VA role I manage e-commerce orders, fund transfers, email support, and strict compliance workflows for a specialized community. Clients love working with me because I’m calm under pressure, detail-obsessed, and genuinely care about delivering fast, accurate solutions. I’m tech-savvy, quick to learn new systems, and fully available for US hours. Let’s make your operations smoother — whether it’s cleaning up medical claims, supporting customers over the phone, or handling day-to-day admin tasks. I’m ready to jump in and help your team save time and keep clients happy.