Sweetzel Anne L.

I’m an experienced Operations and Administrative Virtual Assistant with 9+ years of professional experience supporting businesses with daily operations, administrative tasks, process improvement, documentation, reporting, and customer support. Currently, I work as a Support Operations Lead for a U.S.-based eCommerce subscription company, where my responsibilities have expanded beyond customer service into managing and improving support operations. I help turn day-to-day work into organized, repeatable processes. I learn existing workflows, identify gaps or inefficiencies, and build practical systems that make work easier to manage. What I can help with: • Administrative and operations support • Process and workflow improvement • SOP and knowledge base creation • Notion workspace and database management • Reports, trackers, and operational dashboards • Data entry and record management • Order and subscription management • Team coordination and task follow-ups • eCommerce back-office operations • Customer support and issue resolution • Basic automation and workflow setup I have experience using Google Workspace, Notion, Shopify, WooCommerce, WordPress, Crisp, Zendesk, Freshdesk, Salesforce, Trello, Asana, Monday, Figma, and other business tools. I also assist with internal projects. Recently, I built and organized a Notion-based knowledge base and operational reporting system. I’m also developing an internal inventory management system concept using QR-based workflows. I’m best suited for businesses looking for someone who can do more than complete assigned tasks. I can learn how your operation works, keep things organized, document processes, identify opportunities for improvement, and help build better workflows as the business grows.