Lauren S.

I am a systems thinker, strategist, and achiever who is passionate about managing products, systems, and services with innovation and collaboration. I thrive at taking an idea from conception to launch through incorporating human-centered design principles and systems thinking in order to balance business priorities and user needs. I have experience across hardware, software, SaaS, and service product development. I can help you: - Deliver a key document or component of product development such as a product roadmap, go to market and launch strategy, user research, pitch deck, or QA/Testing guidelines - Fill in need gaps within your product team such as part- to full-time project/product management at either a strategy or Scrum Master level - Develop customer service procedures or Standard Operating Procedures (SOP) as one off projects or with on-going support - Get through that to-do list that your team doesn't have the time to get through - Fill in easily as a customer support agent when you're hitting peak season I always prioritize quick and effective communication, transparency, and efficiency so whether we work together for one week or one year you'll always have detailed documentation and complete understanding of the work I completed. I have start-up and nonprofit experience so I know how to work quickly while still prioritizing innovation and quality.