Almae P.

I have been working with customer service for 16yrs. My first experience was with Convergys Philippines back in 2007 and I worked there for 6 years. I was handling Sprint Telecommunications where I experienced different roles from frontline customer service specialist with sales, research and adjustments, back office and mentoring. My 2nd work experience is with JPMorgan Chase & Co for 10years. I started on January 2014 to March 31,2024, as a dedicated frontline Account Specialist 1 then move up to Escalations as an Account Specialist 2 then level 3. I am skilled in handling different types of clients from Personal to Business. I get inbound calls from our Branch Managers, Business owners and CEO’s while maintaining a high level of client satisfaction. I’m technologically proficient and a strong and organized multitasker. My stay with both Company's has been very pleasant until I came to realized that I can be more productive if will adapt into a Work-from-home setup where I can find more time to enjoy work-life balance.