Jacobs J.

Hello, I'm Janice, a skilled and results-driven Virtual Assistant with 3 years of experience in property management and GeneralVirtualAssistant roles. I specialize in supporting busy property owners, entrepreneurs, and executives by managing day-to-day tasks efficiently, allowing you to focus on what matters most in your business. Whether it's handling bookings, guest communication, or managing appointments, I provide reliable, detail-oriented service that ensures smooth operations. I’m passionate about delivering exceptional service and always strive to exceed expectations by streamlining processes, improving communication, and enhancing operational efficiency. Projects & Achievements: 1. Property Management for Sweden Valley Cabins: Managed short-term rental bookings, guest communication, and property maintenance, ensuring smooth operations and positive guest experiences. 2. Appointment Setting for Clients: Efficiently managed appointments, schedules, and client communications, improving time management and reducing scheduling conflicts for busy professionals. My Expertise Includes: ✅ Appointment Setting & Scheduling: Efficiently managing appointments, bookings, and calendar coordination to keep everything running smoothly for property owners, Business owners and clients. ✅ Customer Support: Handling guest inquiries and concerns through phone, email, and messaging, ensuring a high level of satisfaction and fostering positive relationships. ✅ Property Management Support: Managing short-term rental properties, including bookings, guest communication, and maintaining properties for seamless operations. ✅ Administrative Support: Organizing tasks such as file management, email coordination, and other administrative duties to keep everything running smoothly for property owners and clients. ✅ Social Media Management: Promoting bookings, engaging with potential guests, and managing social media accounts to drive visibility and interest in properties. ✅- Calendar Management: Organizing meetings, appointments, and events to optimize your time and keep you on schedule. My Key Skills and Proficiencies: Customer Support: Handling guest inquiries and ensuring excellent service to enhance guest satisfaction and retention. Appointment Scheduling: Managing bookings, check-ins, and check-outs for seamless operations. Calendar Management: Organizing property schedules, guest arrivals, and departures to optimize your property's operations. Data Entry: Accurate and detailed management of property and guest information. Project Coordination: Organizing property maintenance schedules and ensuring smooth operations for property owners. Property Management Support: Handling guest communications, booking management, and property maintenance coordination. Social Media Management: Managing social media accounts for property promotions, engagement, and increasing bookings. Certifications: Certified Customer Service Professional Certified Social Media Manager Certified Property Manager (for short-term rentals) Google Workspace Proficiency Tools I Use: Property Management: Hospitable, Pricelabs. Project Management: ClickUp, Asana, Monday.com, Trello. Communication: Slack, Zoom, Google Workspace (Docs, Sheets, Gmail, Calendar). Appointment Scheduling: Calendly. Customer Support: Zendesk, Freshdesk, and similar platforms. If you're looking for a reliable, detail-oriented, and experienced Virtual Assistant, Property Manager, Appointment Setter and Social Media Manager who can streamline your operations, enhance customer experiences, and manage your e-commerce and short-term rental tasks efficiently, I’m here to help. Let’s discuss how I can contribute to your business success. Hire me today, and let’s get started. Let me know if this works better!