Laura D.

Virtual Assistant | Operations, Executive Support & Customer Service

I help small teams stay organized, keep work moving, and give customers a reliable point of contact. I bring 4+ years of experience across customer support, business operations, and finance administration, and I work fluently in English and Spanish. At AwareWell, I support operations for a 20-person team and coordinate 10–16 preventive health events each month. My work includes scheduling, vendor and venue coordination, contracts, permits, payroll support, account reconciliation, financial reports, and tracking results through delivery. At Elevate NP Clinic, I help keep daily operations organized for three doctors and more than 150 patients. I track orders and payments, follow up on outstanding balances, and make sure administrative details do not fall through the cracks. I also have experience handling high volumes of customer inquiries by email, chat, and phone, resolving escalations, maintaining CRM records, and tracking invoices and payments. I’m comfortable with Google Workspace, Excel, Salesforce, GoHighLevel, Square, Gusto, Xero, and QuickBooks. I’m a good fit if you need a dependable virtual assistant to manage details, coordinate with vendors, maintain accurate records, follow up on open items, and communicate clearly. I take ownership of tasks and keep you informed of what’s done and what needs attention.