Mostafa A.

Need your German-speaking customers looked after by someone who has already done it for Amazon, Concentrix and AG1? You have found him. I'm Mostafa, a Top Rated, trilingual customer service specialist (German B2-C1, English C1, Arabic native) with 5+ years on the front line for global brands. I help e-commerce stores, travel companies and online businesses in the DACH market answer faster, calm upset customers and close cases right the first time - by phone, email, live chat and tickets. WHAT YOU GET ✔ German, English and Arabic support - phone, email, live chat and ticketing ✔ Orders, deliveries, returns, refunds, subscriptions and account questions ✔ Complaint handling and de-escalation - turning frustrated customers into loyal ones ✔ First-contact resolution, clean CRM notes and clear handovers to your team ✔ Travel support: new bookings, itinerary changes and cancellations in Sabre, Travelport (Galileo) and Farelogix ✔ Replies that follow your brand tone, macros and procedures ✔ Quality-driven work: used to QA audits, SLAs and KPI targets (handling time, resolution rate, quality scores) WHERE I HAVE DONE IT • Atain - Process Associate on a B2B travel account: bookings, changes and cancellations for corporate clients (current) • Noas Solution (AG1) - German customer service for a premium health and nutrition brand: orders, subscriptions, account issues and complaints • Concentrix - German market on the Expedia and Amazon accounts: travel, booking, order and account inquiries, measured on quality and KPIs • Amazon - English customer service in a high-volume, performance-driven environment ON UPWORK Top Rated, with $10K+ earned on the platform. TOOLS Salesforce (CRM), ticketing systems, Sabre, Travelport (Galileo), Farelogix (SPRK), Excel and KPI dashboards. I pick up new help desks (Zendesk, Gorgias, Freshdesk, Shopify admin) quickly. WHY CLIENTS WORK WITH ME • I write and speak the way German customers expect: precise, polite and to the point • Based in Cairo, just one hour ahead of Germany, so I cover your full German business day • Calm under pressure - years of high-volume queues and escalations • Reliable, organised and easy to work with LET'S START SMALL Send me your support channels, typical customer questions and the hours you need covered. We can begin with a short paid trial so you can see how I treat your customers before you commit. Schreiben Sie mir gern direkt auf Deutsch - ich freue mich auf Ihre Nachricht.