Alem C.

I am a dedicated professional with strong skills in customer service, problem-solving, and communication, as well as solid computer and IT knowledge. My experience includes roles as a Quality Analyst & E-Mail Customer Support at CBRE Group, where I improved service quality and handled customer inquiries efficiently. At Lufthansa Group, I successfully managed rebookings and flight irregularities, ensuring a smooth experience for travelers. As a Front Office Supervisor at TUI Cruises, I led teams, planned shifts, and handled stress in high-pressure situations. Additionally, my role as a Customer Service Representative at Teleperformance Sarajevo honed my ability to resolve issues quickly while supporting German-speaking clients. My proficiency in computer tools, Excel, and IT systems has been a key asset in all my roles.