Camilo B.

With over 10 years of experience in customer service and client operations, I specialize in building and leading high-performing remote teams, improving customer experience, and driving operational efficiency through data analysis, coaching, and strategic planning. I have successfully managed service teams for North American brands in industries such as e-commerce, manufacturing, and retail—always focused on delivering timely, personalized, and results-driven support. 🟢 What I bring to your business: Bilingual support (English & Spanish) and conversational French (B1 level) Team leadership and onboarding of remote agents Process creation and optimization for support operations Ticket and order management (Zendesk, Gorgias, HubSpot, Freshdesk) KPI tracking, reporting, and performance coaching Email, chat, and phone-based customer support Document translation and YouTube voiceovers in both languages Currently supporting U.S. and Canadian clients from my remote base, I combine cultural understanding, strategic thinking, and hands-on customer care to help businesses retain clients and scale sustainably. Let’s connect and see how I can support your goals.