Mary Grace D.

Hello, I'm MARY, your 🌟 Expert Customer Support, Chargeback Management, and Administrative Assistant Extraordinaire 🌟 As a seasoned Virtual Assistant, I specialized in providing exceptional ✨👨‍👨‍👦‍👦 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 - 𝙀𝙈𝘼𝙄𝙇 & 𝙇𝙄𝙑𝙀 𝘾𝙃𝘼𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 ✨👨‍👨‍👦‍👦 𝙂𝙀𝙉𝙀𝙍𝘼𝙇 𝙑𝙄𝙍𝙏𝙐𝘼𝙇 𝘼𝙎𝙎𝙄𝙎𝙏𝘼𝙉𝙏 With years of experience in delivering top-notch customer support and admin tasks, I am committed to helping businesses thrive by providing exceptional support and ensuring seamless operations. Let me be your go-to Virtual Assistant with expertise in managing your workload and a wide range of skills to take your business to new heights! 🌟 Ecommerce Customer Support /Re-Amaze/Zendesk/Gorgias Email Support/Chat Support I specialize in delivering outstanding customer support, resolving issues efficiently, and ensuring a seamless experience for e-commerce and dropshipping businesses. My dedication to providing exceptional service has consistently led to high customer retention and glowing feedback. As a Customer Support Manager, I maintain a 95%+ satisfaction rate by swiftly addressing inquiries, managing refunds, sharing tracking details, and ensuring smooth order fulfillment, all while handling email communication professionally and effectively. I expertly manage customer profiles and update information on Shopify, ensuring accurate data and streamlined support processes. With a proactive approach to issue resolution, I build trust and foster positive relationships, enhancing the overall customer experience and driving satisfaction at every step. Social Media Assistant Check messages, comments, likes, and shares Respond to messages and comments Delete or hide offensive or inappropriate comments Chargeback and Dispute Manager Helping merchants prevent and resolve fraud and chargebacks Chargeback presentments by gathering compelling evidence to win the cases. Resolving PayPal and Shopify chargeback and disputes Customer Service Excellence: With extensive experience in customer service, I have honed strong communication and problem-solving skills to consistently deliver high-quality support. My ability to handle inquiries and resolve issues promptly has earned me a reputation for excellence, leading to increased customer loyalty and positive feedback. In addition to my customer service background, I've proactively pursued opportunities to upskill and bolster my capabilities as a virtual assistant. I've enrolled in specialized Virtual Assistant Training programs to refine my skill set and stay abreast of the latest industry trends and best practices such as General Virtual Assistance. This training has provided me with advanced proficiency in areas such as time management, organization, effective communication, and task delegation. 💼 What I Can Do 💼 ✅ Customer Service (Email, Voice, and Live chat): Providing exceptional support to clients, ensuring satisfaction through effective communication and problem-solving skills while adhering the company's' regulations. Monitor and respond to customer comments and messages on the company's Facebook and IG page. ✅ Administrative Support (Scheduling appointments, Email Management, Research and Data Entry): Efficiently handling data entry tasks and admin works to lighten your workload. 🌟 Proficient Platforms & Tools 🌟 - Zendesk, Freshdesk, Gorgias, Zoho, Re-Amaze and Notion - Shopify, QCommerce, WooCommerce, AliExpress, and DSers, Monday.com - Airtable, Microsoft Excel, Google Sheets, Monday, Miro, Airwallex - Google Docs, Trello, Gmail, Meta Business Suite - Canva, Photoshop - Slack, Skype, WhatsApp and Google Meeting I am highly motivated and eager to offer my assistance to you. Should my qualifications align with your specific requirements, I would consider it a great honor to become a valued member of your dynamic organization, actively contributing to its ongoing growth and success. 💬 Get in touch with me today and collaborate 😊 I look forward to discussing how I can contribute to your customer support needs and provide exceptional service for your clients.