Zammad K.

⭐ Top Rated Plus on Upwork | $50K+ Earned | 5+ Years of Experience Are you looking for an experienced Customer Service Representative, Virtual Assistant, Cold Caller, Appointment Setter, Telemarketer, or Lead Generation Specialist who can professionally represent your business and deliver consistent results? I’m Zammad, a customer service and sales support professional with 5+ years of experience working with businesses across the USA, Canada, and international markets. As a Top Rated Plus Upwork freelancer with $50K+ earned, I have supported businesses across multiple industries, including Healthcare, Finance, Restaurants, Pharmacy, Real Estate, and Law Firms. My experience covers customer support, virtual assistance, cold calling, appointment setting, lead generation, telemarketing, CRM management, and sales support. What I Can Help You With Customer Service & Customer Support • Inbound and outbound customer support • Phone, email, and live chat support • Customer inquiries and issue resolution • Complaint handling and customer retention • Order and account assistance • Ticket management • Customer follow-ups • Customer relationship management Cold Calling & Telemarketing • B2B and B2C cold calling • Outbound sales calls • Telemarketing campaigns • Prospecting and lead qualification • Script-based and conversational calling • Follow-up calls • Lead nurturing • Sales support Appointment Setting • Qualified appointment booking • Sales appointment setting • Prospect qualification • Calendar management • Lead follow-ups • Meeting scheduling • CRM pipeline management Lead Generation • B2B lead generation • Prospect research • Lead list building • Data collection and verification • Skip tracing • Contact research • CRM data entry • Lead management and follow-up Virtual Assistant Services • Administrative support • Email management • CRM management • Calendar management • Data entry • Internet research • Customer communication • Sales support • Follow-up management • Daily business operations support Industries I Have Worked With • Healthcare • Finance • Restaurants & Hospitality • Pharmacy • Real Estate • Law Firms & Legal Services • Other service-based businesses Working across different industries has helped me adapt quickly to different customer types, sales processes, communication styles, and business environments. Tools & Platforms HubSpot | Zendesk | Zoho CRM | Monday | CallTools | Xencall | CallHippo | Mojo Dialer | Intercom | Talkdesk | Shopify | PropStream | PeopleFinders | Airbnb | Booking | HomeAway | Gmail | Outlook | ChatGPT | Jasper I can also quickly adapt to your preferred CRM, dialer, help desk, project management, or communication platform. Why Work With Me? ✅ Top Rated Plus on Upwork ✅ $50K+ earned on Upwork ✅ 5+ years of professional experience ✅ Experience across multiple industries ✅ Strong verbal and written communication ✅ Professional phone, email, and chat support ✅ B2B and B2C communication experience ✅ Strong cold calling and appointment setting skills ✅ Organized CRM and lead management ✅ Reliable follow-up and reporting ✅ Fast learner and adaptable ✅ High-speed internet and a professional work environment ✅ Available for long-term projects and ongoing support My goal is to become a reliable extension of your team, not just another freelancer. I focus on professional communication, consistent follow-up, organized workflows, and delivering a positive experience for both your customers and prospects. Whether you need a Customer Service Representative, Virtual Assistant, Cold Caller, Appointment Setter, Telemarketer, Lead Generation Specialist, or Sales Support Representative, I’m ready to help. 📩 Send me a message and let’s discuss how I can support your business.