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Courtney A.
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Courtney A.

Operations & Workflow Optimization | Business Systems & Documentation

I specialize in improving business operations by turning disorganized workflows into clear, efficient systems. With a background in project management and years of experience supporting legal, oil & gas, and tech environments, I bring a structured, detail-oriented approach to solving operational challenges. I help businesses: - Identify and streamline inefficient workflows - Build clear, repeatable processes from existing notes, meetings, or team input - Create and standardize documentation, including SOPs, policies, templates, and internal guides - Organize systems such as file structures, documentation hubs, and collaboration tools (Google Drive, Confluence, etc.) - Improve overall clarity and efficiency across day-to-day operations

🇺🇸Tomball, United States$50/hr100% JSS5.00 (15)Since Jan 2024

Earnings and projects

MRR
$4.7k

Last 6 months ÷ 6

World#5,928 / 412k
🇺🇸Country#1,957 / 62.1k
Revenue, last 30 days
$5.4k

Last 6 months: $28k

World#4,999 / 412k
🇺🇸Country#1,675 / 62.1k
Total earnings
$92k

Billed in all: $96k

World#43,207 / 412k
🇺🇸Country#8,644 / 62.1k
Per project
$3.8k

$14k in the last 6 months

World#45,023 / 412k
🇺🇸Country#7,511 / 62.1k
Projects, last 6 months
2
50% fixed50% hourly
World#88,921 / 412k
🇺🇸Country#11,762 / 62.1k
Projects in all
24

Across 25 contracts

36% fixed64% hourly
World#116,631 / 412k
🇺🇸Country#17,080 / 62.1k

Earnings, last 30 days

$96.1k+$5.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$90k$95k$100kOct 8Oct 23Nov 7

Skill rankings: Top 0.31% in Virtual Assistance

Top 1% in 7 of 15 skills, ranked by MRR among everyone on Upwork with the skill.

  1. #5Lucidchart92 freelancers · 🇺🇸 #2Top 5%
  2. #6Process Flow Diagram237 freelancers · 🇺🇸 #2Top 3%
  3. #8Document Formatting561 freelancers · 🇺🇸 #6Top 1%
  4. #16Atlassian Confluence604 freelancers · 🇺🇸 #8Top 3%
  5. #18Process Documentation883 freelancers · 🇺🇸 #11Top 2%
  6. #21Google Slides1,290 freelancers · 🇺🇸 #9Top 2%
  7. #30Google Docs8,007 freelancers · 🇺🇸 #13Top 0.37%
  8. #50Microsoft Word12,572 freelancers · 🇺🇸 #32Top 0.40%