Courtney A.
Operations & Workflow Optimization | Business Systems & Documentation
I specialize in improving business operations by turning disorganized workflows into clear, efficient systems. With a background in project management and years of experience supporting legal, oil & gas, and tech environments, I bring a structured, detail-oriented approach to solving operational challenges. I help businesses: - Identify and streamline inefficient workflows - Build clear, repeatable processes from existing notes, meetings, or team input - Create and standardize documentation, including SOPs, policies, templates, and internal guides - Organize systems such as file structures, documentation hubs, and collaboration tools (Google Drive, Confluence, etc.) - Improve overall clarity and efficiency across day-to-day operations
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $28k
Billed in all: $96,136$96k
$14k in the last 6 months
Across 25 contracts
Earnings, last 30 days
Skill rankings: Top 0.31% in Virtual Assistance
Top 1% in 7 of 15 skills, ranked by MRR among everyone on Upwork with the skill.
- #5Lucidchart92 freelancers · 🇺🇸 #2Top 5%🇺🇸#2 of 21
- #6Process Flow Diagram237 freelancers · 🇺🇸 #2Top 3%🇺🇸#2 of 39
- #8Document Formatting561 freelancers · 🇺🇸 #6Top 1%🇺🇸#6 of 104
- #16Atlassian Confluence604 freelancers · 🇺🇸 #8Top 3%🇺🇸#8 of 134
- #18Process Documentation883 freelancers · 🇺🇸 #11Top 2%🇺🇸#11 of 226
- #21Google Slides1,290 freelancers · 🇺🇸 #9Top 2%🇺🇸#9 of 239
- #30Google Docs8,007 freelancers · 🇺🇸 #13Top 0.37%🇺🇸#13 of 1,077
- #50Microsoft Word12,572 freelancers · 🇺🇸 #32Top 0.40%🇺🇸#32 of 2,295