Trisha D.

Customer Support | Social Media Management | Email & Chat Support

I’m a highly experienced customer support specialist with 10 years of proven expertise in delivering excellent service across voice, email, and chat channels. My background spans e-commerce, retail, telecommunications, technical support, financial services, and social media management. With a strong foundation in business and finance, I bring both customer service excellence and operational efficiency to every role. What I Bring to the Table: ✅ 10 years of Customer Service Experience • Voice, email, and live chat support • Order management, refunds, escalations, and account handling • Strong problem-solving and customer retention skills ✅ E-commerce Support (7 years) • Refund processing • Order tracking and fulfillment support • Customer inquiries and issue resolution • Platforms: Shopify, Gorgias, Kustomer ✅ Financial Services (2 years) • Credit card support • Billing concerns • Account inquiries and payment assistance ✅ Telecommunications Support (1 year) • Customer account management • Service troubleshooting • Plan and billing assistance ✅ Technical Support (6 months) • Printer troubleshooting • Basic technical issue resolution ✅ Sports Data Analysis (4 years) • Specialized in: ✨ American Football ✨ American Volleyball Experience in game analysis, statistics tracking, and highlight review. ✅ Social Media Management (3 years) Managed engagement for a cosmetics brand across: • TikTok • Instagram • Facebook • X Handled: • Comment moderation • Direct messages • Customer engagement • Community management ✅ Quality Assurance Experience • Image mapping validation • Accuracy checks • Quality control processes Tools & Platforms I Use: • Shopify • Gorgias • Kustomer • HubSpot • Canva • Slack • Google Workspace • Microsoft Office • Squarespace • Hudl • QwikCut • Avaya • Meta Business Suite • WhatsApp • Telegram • Discord Why Hire Me? ✔ Fluent in English (written & spoken) ✔ Highly adaptable ✔ Strong attention to detail ✔ Works well under pressure ✔ Independent and reliable ✔ Team player with excellent collaboration skills ✔ Typing speed: 60 WPM ✔ Available on holidays, weekends, and flexible across time zones If you’re looking for someone dependable, experienced, and committed to helping your business grow, I’m ready to support your team.