Skip to content
BackNov 8
Giselle  O.
Upwork badge

Giselle O.

Customer Service Manager | Zendesk Expert | Team Leader & Coach

I am a dedicated Business Administration student with a passion for combining academic knowledge with practical experience. With over four years in the customer service field, including two years in a supervisory role, I have honed my skills in leadership, problem-solving, and ensuring exceptional customer experiences. Fluent in both English and Spanish, my bilingual proficiency enhances my ability to connect with diverse audiences. This skill is particularly valuable for companies seeking versatile team members who can cater to a broader range of clientele. As a student of business administration, I am equipped with a strong foundation in business principles, strategic planning, and organizational management. I am eager to apply this knowledge to a dynamic professional environment, and I am particularly interested in roles such as secretary, supervisor, translator, and customer service. What sets me apart is my adaptability. I thrive in fast-paced, changing environments and welcome new challenges. My diverse skill set, combined with a commitment to excellence, makes me an ideal candidate for roles that demand versatility and a proactive approach. I am excited about the opportunity to contribute my skills to a forward-thinking company and am confident that my unique blend of academic knowledge, customer service experience, language proficiency, and adaptability positions me as a valuable asset to your team.

🇨🇴Cali, Colombia$8/hr100% JSS5.00 (5)Since Jan 2024

Earnings and projects

MRR
$2k

Last 6 months ÷ 6

World#22,506 / 412k
🇨🇴Country#288 / 4,578
Revenue, last 30 days
$2k

Last 6 months: $12k

World#21,633 / 412k
🇨🇴Country#281 / 4,578
Total earnings
$49k

Billed in all: $51k

World#77,916 / 412k
🇨🇴Country#656 / 4,578
Per project
$16k

$12k in the last 6 months

World#8,269 / 412k
🇨🇴Country#103 / 4,578
Projects, last 6 months
1
0% fixed100% hourly
World#128,096 / 412k
🇨🇴Country#1,261 / 4,578
Projects in all
3

Across 7 contracts

0% fixed100% hourly
World#304,143 / 412k
🇨🇴Country#2,293 / 4,578

Earnings, last 30 days

$50.6k+$2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$48k$49k$50k$51kOct 9Oct 24Nov 8

Skill rankings: Top 4% in Virtual Assistance

Ranked by MRR among everyone on Upwork with the skill.

  1. #10Kustomer51 freelancers · 🇨🇴 #1Top 20%
  2. #37Customer Service Training470 freelancers · 🇨🇴 #1Top 8%
  3. #214Customer Experience2,788 freelancers · 🇨🇴 #5Top 8%
  4. #277Team Management3,136 freelancers · 🇨🇴 #9Top 9%
  5. #304Customer Satisfaction3,986 freelancers · 🇨🇴 #2Top 8%
  6. #335Microsoft Power BI4,543 freelancers · 🇨🇴 #9Top 7%
  7. #367Phone Support5,089 freelancers · 🇨🇴 #4Top 7%
  8. #481Zendesk5,908 freelancers · 🇨🇴 #10Top 8%