Oma N.

Customer Success Manager | SaaS Onboarding | Account Manager

I help B2B SaaS companies, PLG SaaS businesses, early-stage startups, subscription-based businesses, and agencies improve customer onboarding, product adoption, retention, and expansion revenue through proactive Customer Success and Account Management strategies. I've managed 100+ account portfolios, maintained a 95% retention rate, reduced Time-to-Value by 35%, and contributed to $120K in expansion ARR. I don't just manage accounts I build scalable customer success systems that drive adoption, retention, renewals, and revenue growth. My Core Expertise ★ Customer Success Management ★ SaaS Onboarding & Customer Onboarding ★ Account Management & Relationship Management ★ Customer Retention & Churn Prevention ★ Product Adoption & Customer Engagement ★ Customer Experience & Customer Satisfaction ★ Renewals, Upsells & Expansion Revenue ★ Customer Health Monitoring & Risk Management ★ CRM Management & Workflow Optimization ★ Email Support & Chat Support ★ Customer Success Operations & Lifecycle Management Why you will love to Work with Me: ♡ Retention-focused Customer Success approach ♡ Strong onboarding and account management processes ♡ Proactive communication and stakeholder management ♡ Data-driven CRM organization and workflow automation ♡ Focus on customer satisfaction, product adoption, and long-term growth Tools HubSpot • Salesforce • GoHighLevel • Mixpanel • ChurnZero • ProfitWell • Zendesk • Freshdesk • Intercom • Slack • ClickUp • Asana • Apollo • Google Workspace If you need a Customer Success Manager to improve onboarding, retention, customer experience, renewals, and account growth, I'd be happy to help. I'm available for immediate interviews or direct offers. If you want a Customer Success Manager, SaaS Onboarding, Client Retention and Account Manager who treats your customers like long-term investments and your revenue like it matters, let's talk. EXPERTISE: Customer Success | Account Management | Key Account Management | Customer Retention | Customer Onboarding | Customer Support | HubSpot CRM | HighLevel (GoHighLevel) | SaaS | Email Marketing | Inbound Marketing | Online Chat Support | Data Entry | Administrative Support | Retention | Onboarding | Resolution | Engagement | Optimization | Troubleshooting | Satisfaction | Escalation | Communication | Relationship-Building | Proactive | Cross-functional | Streamlined | Client-Centric | Conversion | Automation | Analytical | Empathetic | Strategic | Scalable | Lead Generation | Lead Generation Strategy | English | Customer Satisfaction | Strategic Communication | Project Management | Administrative Support | Customer Support | CRM Management | Sales Development | Business Development | Client Engagement | Workflow Optimization | Problem Solving | Cross-functional Collaboration | Proactive Support | Revenue Growth | Customer Experience | Onboarding specialist | Product Onboarding | Customer Success Management | Communication & Relationship Management | Zoom | Communication Etiquette | Client Success | Product Knowledge