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Anja D.

Anja D.

Client Support & Satisfaction | Diligent, Attentive, Results-Oriented

Senior Customer Success Manager with 5+ years of experience in customer success, team leadership, and strategic account management. Experienced in building and improving Customer Success operations through SOP development, process optimization, and cross-functional collaboration. Strong background in customer support, project coordination, and technical implementation, with a consistent focus on client satisfaction and operational excellence.

🇭🇷Sibenik, Croatia$15/hr80% JSSSince Jan 2024
GlobeUpwork

Earnings and projects

MRR
$2.5k

Last 6 months ÷ 6

World#16,592 / 412k
🇭🇷Country#38 / 807
Revenue, last 30 days
$790

Last 6 months: $15k

World#50,118 / 412k
🇭🇷Country#90 / 807
Total earnings
$60k
World#68,113 / 412k
🇭🇷Country#180 / 807
Per project
$60k

$15k in the last 6 months

World#701 / 412k
🇭🇷Country#3 / 807
Projects, last 6 months
1
0% fixed100% hourly
World#128,098 / 412k
🇭🇷Country#205 / 807
Projects in all
1

Across 5 contracts

0% fixed100% hourly
World#360,681 / 412k
🇭🇷Country#731 / 807

Earnings, last 30 days

$59.9k+$926 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$58.5k$59.0k$59.5k$60.0kOct 9Oct 24Nov 8

Dotted: longer than usual between two readings. Hatched: over two weeks without one.

Skill rankings: Top 5% in Customer Satisfaction worldwide

Ranked by MRR among everyone on Upwork with the skill.

  1. #77Customer Onboarding1,245 freelancersTop 6%
  2. #135Customer Retention2,512 freelancersTop 5%
  3. #146Customer Experience2,788 freelancersTop 5%
  4. #180Customer Satisfaction3,986 freelancersTop 5%
  5. #964Project Management18,569 freelancersTop 5%