Erika Ianne Y.
Customer Service Professional |Loan Closer
Hello and welcome to my profile! I’m Erika, a dynamic professional with extensive experience and a passion for delivering exceptional service. I’m dedicated to helping businesses thrive by providing top-notch support in various capacities. • I pride myself on my ability to communicate effectively and promptly address customer inquiries, concerns, and feedback, ensuring a positive experience at every touchpoint. • I excel at identifying and resolving customer issues with efficiency and empathy, striving to exceed expectations and foster long-term relationships. • I have a deep understanding of the products or services offered by my clients, enabling me to provide accurate information and support to customers. Why HIRE ME? As someone who can seamlessly transition between customer support and virtual assistant roles, I offer a holistic approach to meeting your business needs. You can trust me to deliver high-quality work consistently, with a strong commitment to professionalism and attention to detail. I’m adaptable and quick to learn, enabling me to adapt to new tasks, technologies, and industries to better serve your unique requirements. Your satisfaction is my priority. I strive to understand your goals and preferences, tailoring my services to meet your specific needs and objectives. MESSAGE ME!!! to discuss how I can contribute to your success.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $10k
Billed in all: $49,342$49k
$10k in the last 6 months
Across 2 contracts
Earnings, last 30 days
Skill rankings: Top 2% in Calming Tone
Ranked by MRR among everyone on Upwork with the skill.
- Calming Tone198 freelancers · 🇵🇭 #1Top 2%🇵🇭#1 of 6
- #16Cultural Adaptation324 freelancers · 🇵🇭 #1Top 5%🇵🇭#1 of 76
- #35Critical Thinking Skills573 freelancers · 🇵🇭 #11Top 6%🇵🇭#11 of 195
- #65Problem Solving1,247 freelancers · 🇵🇭 #9Top 5%🇵🇭#9 of 302
- #73Server1,052 freelancers · 🇵🇭 #10Top 7%🇵🇭#10 of 289
- #121Time Management1,763 freelancers · 🇵🇭 #27Top 7%🇵🇭#27 of 687
- #129Communication Skills2,224 freelancers · 🇵🇭 #36Top 6%🇵🇭#36 of 797
- #2,875Customer Service37,167 freelancers · 🇵🇭 #1,341Top 8%🇵🇭#1,341 of 18,590