Diana V.

SDR, Appointment Setter & Patient Care Coordinator I am a client focused professional with 4+ years of experience in sales, appointment setting, lead follow up, CRM management, and customer communication. My background includes working with business owners, prospective clients, and patients through phone, email, and CRM systems. I have experience qualifying leads, answering questions, handling objections, scheduling consultations, and keeping accurate notes. I am familiar with GoHighLevel, HubSpot, Salesforce, Apollo, Office 365, and documentation tools. I am organized, responsive, and comfortable following scripts while still keeping conversations natural and friendly. I am also a dentist by education, with healthcare and patient communication experience. This helps me bring empathy, professionalism, and confidentiality to medical, dental, wellness, and patient care roles. I am fluent in English, confident on calls, detail oriented, and focused on providing a smooth and professional client experience.