Ghassan M.

Top Rated, 100% Job Success on Upwork. I've seen it all — I've worked inside a 50,000-employee company (Emirates Airlines) and inside a 5–50-person startup. Big or small, structured or chaotic, I know how to manage sales, accounts, and customer relationships in either environment. I offer that experience part-time — reliable coverage without the cost of a full-time hire. Track Record: At Emirates Airlines, my department grew sales by 25%, earning me the company's Silver Najm Award. I also handled communication with outstation offices by phone and email — coordinating across locations the same way I would manage remote accounts and partners today. A past client — a CEO — left me a review, verified on my Upwork profile, describing me as honest, hard-working, and saying customers noticed the difference even after I'd left the company. Best Fit For: I work best with small and growing businesses that already have leads, customers, or partner accounts coming in — not cold prospecting lists. If you need someone to respond to inquiries, manage existing accounts, follow up reliably, and keep customers or partners engaged, that's where I fit. Comfortable working with businesses of any size — I've done this inside a 50,000-person company and inside a 5-person startup. What I Do: Sales & closing — turning inbound interest into signed customers or partners. Account management — keeping existing customers and partners engaged and active. Customer support — solving problems and building trust, not just closing tickets. CRM-comfortable. English and Arabic. How We'd Work Together: If it sounds like a fit, let's start with a short call to see if we're aligned — no pressure, no pitch.