Ezinne Peace N.

Virtual Assistant | Administrative & Operations Support | Customer Service Every hour you spend managing your inbox, scheduling meetings, updating spreadsheets, or following up with customers is time you could be spending growing your business. That’s where I come in. I’m a Virtual Assistant with 5+ years of experience in administrative support, operations support, and customer service, helping Founders, CEOs, entrepreneurs, and busy professionals stay organized, responsive, and focused on their priorities. I take care of the behind-the-scenes work that keeps your business moving from email and inbox management, calendar management, and scheduling to CRM updates, customer support, client follow-ups, and day-to-day administrative tasks. I don’t just complete tasks. I take ownership, stay on top of details, follow through on outstanding items, and make sure important emails, customer requests, meetings, and deadlines don’t get overlooked. 📌 Virtual Assistant & Administrative Support ✔ Calendar Management & Scheduling Google Calendar, Outlook, and Calendly. I manage appointments, scheduling conflicts, rescheduling, meeting coordination, and cross-time-zone scheduling. ✔ Email & Inbox Management Gmail and Outlook inbox management, email organization, prioritization, drafting professional responses, follow-ups, and keeping important conversations organized. ✔ Administrative Support Data entry, document organization, file management, online research, Google Sheets, reports, task tracking, and other recurring administrative tasks. ✔ CRM & Customer Support HubSpot, Freshdesk, and Zendesk. I handle CRM updates, customer records, ticket management, customer follow-ups, client communication, and keeping customer information accurate and organized. ✔ Customer Service & Client Support Email, chat, and phone support, customer inquiries, complaint handling, issue resolution, follow-ups, ticket context review, and escalation when an issue requires additional attention. ✔ Operations Support Trello, Asana, ClickUp, Slack, and Notion. I help track tasks, coordinate projects, follow up on action items, organize workflows, and keep daily operations moving. ✔ Executive & Meeting Support Meeting scheduling, agenda preparation, meeting notes, action-item tracking, follow-ups, and general executive administrative support. 📌 Tools I Work With Gmail • Outlook • Google Workspace • Microsoft Office • Google Sheets • HubSpot • Freshdesk • Zendesk • Trello • Asana • ClickUp • Slack • Zoom • Calendly • Notion • Canva • ChatGPT I’m comfortable learning new tools and adapting to your existing systems, processes, and workflows. 📌 What You Can Expect • 10–15 hours of administrative work reclaimed weekly • Organized inboxes, calendars, tasks, and customer records • Consistent customer and client follow-ups • Accurate CRM and administrative updates • Clear and professional customer communication • Reliable task and deadline follow-through • Less time spent on repetitive administrative work Whether you need a Virtual Assistant to manage your daily workload, an Administrative Assistant to keep things organized, an Executive Assistant to support your schedule, or a Customer Service Representative to manage customer communication, I can step in and take ownership. 📌 I Support Founders • CEOs • Entrepreneurs • Startup Teams • Coaches • Consultants • Small Businesses • Busy Professionals. Send me a message or click “Invite to Job” and tell me what’s currently taking up too much of your time. Let’s make your workload lighter, your customers better supported, and your daily operations more organized.