Youmna E.
Customer Service specialist I German I English
I'm Yomna Alabshity, German and English speaker, graduated with a Bachelor's degree in German and Spanish linguistic Studies with a high GPA. I have experience working as a bilingual Customer Service Specialist and Subject Matter Expert (SME), providing assistance through voice calls, chat, and emails, in addition to 2 years experience as a freelancer painter. *phone communication skills, handling and research skills. * with a fluency in the following languages: German B2/C1 English B2 Work Experience: - freelancer Painter from Oct. 2020- Apr.2022 - bilingual customer service representative ( booking.com) and SME from April 2022 till August 2023. - German customer service representative ( Apple) from August 2023 till Feb. 2024.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $1.7k
Billed in all: $12,461$12k
$851 in the last 6 months
Across 9 contracts
Earnings, last 30 days
Skill rankings: #1 in 1 skill of 13
Rarest: top 10% in Austrian German Dialect, of 42. Ranked by MRR among everyone on Upwork with the skill.
- Alemannic German Dialect1 freelancers · 🇪🇬 #1Top 100%🇪🇬#1 of 1
- #4Austrian German Dialect42 freelancers · 🇪🇬 #1Top 10%🇪🇬#1 of 1
- #11Swiss German Dialect61 freelancers · 🇪🇬 #1Top 18%🇪🇬#1 of 1
- #20German Tutoring83 freelancers · 🇪🇬 #4Top 24%🇪🇬#4 of 9
- #21Teaching German116 freelancers · 🇪🇬 #3Top 18%🇪🇬#3 of 16
- #167Transcript674 freelancers · 🇪🇬 #5Top 25%🇪🇬#5 of 20
- #350Research & Development1,511 freelancers · 🇪🇬 #10Top 23%🇪🇬#10 of 29
- #410German1,804 freelancers · 🇪🇬 #38Top 23%🇪🇬#38 of 128