Celso G.

Summary Focused Team Leader with 3 years of experience reviewing team analytics to improve overall product quality. Courteous and cordial with goal to coach and train employees to meet maximum potential. Strategic leader with extensive team management experience. Builds training, mentoring and development opportunities to drive performance. Shares robust resource planning and project delivery expertise. Open and inclusive collaborator with strong team building skills. Excels at root cause analysis and dispute resolution. Leads by example to create positive and supportive working environments. Service leader with business knowledge and management experience to positively impact team operations. Versed in call center industry best practices and business operations and always looking for opportunities for improvement. Detail-orientated Team Lead adept at making critical decisions, managing deadlines and conducting team reviews.