Trixie Grace S.

Hi, I’m Trixie, a skilled Customer Service and Back-Office Specialist with 3 years of experience in e-commerce and telecommunications support. I help businesses provide exceptional customer experiences by handling inquiries, resolving issues, and ensuring smooth transactions. 🔹 My Expertise Includes: ✔ Back-Office Support – Customer Claims & Follow-Ups ✔ E-commerce Support – Shopify: Order Management, Shipment Tracking & Returns Processing ✔ Live Chat, Email & Phone Customer Assistance ✔ Billing & Account Management (Telecom) ✔ Basic Technical Support & Troubleshooting ✔ Helpdesk Tool (Salesforce) With my experience in E-commerce, I have assisted customers with their orders, refunds, and product inquiries, ensuring a smooth shopping experience. In the telecom industry, I have helped customers manage their accounts, resolve billing concerns, and troubleshoot issues effectively. My back-office expertise includes following up on customer claims, ensuring timely resolutions. ✅ Why Hire Me? ✔ Strong Problem-Solving ✔ Detail-Oriented & Efficient in Back-Office Tasks ✔ Excellent Communication & Customer Handling Abilities ✔ Tech-Savvy & Quick Learner of New Tools Let’s enhance your customer service experience together! Send me a message, and let’s discuss how I can help.