Jenee H.

Executive Assistant & Fractional COO | Run Smarter Operations

You're leading a business, brand, or organization as a founder or executive, and your days are filled with meetings, messages, projects, and decisions that don't leave much space to think. You need more than task support—you need someone to help your business run smoother and smarter. That's where I come in. For over 20 years, I've partnered with founders and executives as an Executive Assistant and Fractional COO, bringing strategic operations, structure, clarity, and calm to fast-moving businesses. I offer two engagement types: Fractional COO & Operational Leadership - For growing organizations needing strategic operational oversight, team coordination, and execution support. I audit operations, optimize processes, build scalable systems, and work with leadership to drive sustainable growth. Executive & Founder Support - For leaders needing day-to-day operational partnership. I remove friction from your day so you can focus on leadership, growth, and visibility. Clients hire me when they need someone who understands how businesses actually run, anticipates needs, and keeps operations moving without constant oversight. How I support my clients: 📌 Operations Audit & Process Optimization - Map how work flows, identify decision bottlenecks, and streamline with purpose. Every step exists for a reason. 📌 Systems Architecture & Implementation - CRM setup and optimization, SOP development, workflow design, and building scalable operational foundations (with AI integration where it makes sense). 📌 Organizational Structure & Delegation - Audit decision authority, right-size roles, align team structure with business objectives, and ensure people lean into their strengths. 📌 Executive & Founder Support - Calendar and inbox management, content workflows, platform logistics, strategic communications, pitch decks, and decision support. 📌 Cross-Functional Project Management - Manage timelines, launches, and complex projects from conception to completion with cross-departmental coordination. 📌 Podcast & Content Operations - End-to-end podcast coordination, guest management, scheduling, and audience-facing content logistics. 📌 Performance Tracking & Optimization - Develop KPIs, monitor metrics, and identify opportunities for real impact aligned with business goals. 📌 Financial Operations & Budget Alignment - Invoicing, reconciliations, expense tracking, and aligning execution with budget and stakeholder requirements. 📌 Event, Travel & Vendor Coordination - End-to-end planning for retreats, conferences, speaking engagements, and stakeholder logistics. What sets me apart: I bring strategic calm, not hustle energy. I think ahead, communicate clearly, and build systems that support long-term sustainability, not burnout. My clients trust me to manage details thoughtfully so they can stay in their zone of genius. I'm best suited for founders and executives who value consistency, discretion, and a long-term partnership over short-term fixes. 📌 Available for part-time, ongoing support (up to 20 hours/week) 📌 Hourly and retainer options available If your days feel overloaded and your operations need a steady, experienced hand, send me a message and tell me what's currently pulling your focus. Let's make it easier. TOOLS & SYSTEMS I USE Communication & Collaboration - Google Workspace, Outlook, Zoom, Slack Project & Workflow Management - Asana, Trello, ClickUp, Notion, Monday, Make CRM & Systems - HubSpot, Salesforce, Airtable, Zoho Creator Travel & Logistics - TripIt, Google Flights, Concur Design & Presentations - PowerPoint, Canva, Google Slides Financial Admin - QuickBooks, Wave, Excel, Google Sheets AI Operations Audit Services Beyond executive support, I also offer AI Operations Audits for growing businesses. My years of experience managing the tools and operations of high-performing executives gave me an unusual perspective: I can look at a business's tech stack and immediately see where things are running smoothly, where they're stalled, and increasingly, where AI could be doing work that humans are still doing manually. If your team is using tools like HubSpot, Asana, Slack, Mailchimp, ClickUp, or Monday and you suspect you're not getting full value from them (especially from the AI features built in), I can audit your entire stack and deliver a custom AI Stacking Playbook that tells you exactly what to activate, in what order, to reclaim hours every week. See my AI Operations Audit portfolio project below for a sample of what that looks like.