Marvin D.

Are you looking for a dependable Virtual Assistant or Customer Support specialist? I offer strong customer service and support experience that helps businesses stay organized, responsive, and customer-focused. Executive Resolution Specialist Delivered high-quality customer support by promptly addressing inquiries related to products, services, and account concerns. Delivered prompt email-based support for order status inquiries while coordinating product replacements to maintain service quality and customer satisfaction. Demonstrated empathy and active listening to de-escalate concerns and resolve issues quickly and professionally. Collaborated with internal departments to manage escalated cases and ensure complete resolution. Educated customers on billing, refunds, payment processing, and support policies to promote clarity and trust. Maintained consistent follow-up to confirm issue resolution and reinforce a positive customer experience. Adapted to multiple support workflows through cross-training to provide flexible and responsive assistance. DME Intake and Reorder Specialist I manage intake-heavy DME orders, insurance verification, and device support (including CGM devices and sensors), ensuring accurate, HIPAA-compliant fulfillment via calls, email, and fax. With experience coordinating with healthcare providers, billing teams, and patients, I streamline the full order process — from prescription verification to timely delivery — while maintaining meticulous records in Brightree. I specialize in diabetic supplies and durable medical equipment, assisting patients with setup, usage guidance, and troubleshooting. My goal is to make equipment support seamless for both providers and patients. Experience / Skills - Managed inbound/outbound calls, emails, and faxes for patients and healthcare providers - Provided support for diabetic DME supplies, including CGM devices and sensors, with setup and troubleshooting assistance - Processed intake-heavy DME orders, rentals, and refills from start to fulfillment - Verified physician prescriptions, medical necessity documentation, and insurance eligibility (Medicare, Medicaid, private plans) - Coordinated with billing teams on claims, denials, and prior authorizations - Communicated with providers to obtain documentation and resolve order issues - Documented all interactions in DME/CRM systems while ensuring HIPAA compliance I'm comfortable working across time zones — night shifts are my norm — and can commit to ongoing weekly hours. I’m eager to be part of your team and help your patients feel valued and supported. Ready to talk? Send me a message, and let’s discuss how I can help you meet your goals.