Dorothy H.

Hello! I’m Dorothy, a dedicated IT Technical Support with over 3 years of total experience in Customer Support and MSP environments, Troubleshooting hardware and software, VoIP systems, Network troubleshooting and user account management. I help businesses keep their systems running smoothly and solve complex technical problems, whether it’s configuring phones, managing user accounts, or troubleshooting both hardware, software, applications and network issues. I'm currently training for the CCNA 200-301 certification to further strengthen my knowledge of networking, routing, switching, and subnetting. I’ve also completed a Cybersecurity Fundamentals course through Simplilearn, covering essential topics such as threat identification, incident response, and security governance. Let’s work together to keep your systems secure, responsive, and running smoothly!