Shadab Muthi Ur Rahim K.

Are you looking for a reliable, efficient, and highly skilled IT professional to support your business operations? Look no further. I'm Shadab, a seasoned IT Support Specialist with over 7 years of professional experience in Managed Service Provider (MSP) environments, offering Level 1 and Level 2 remote support to a wide range of industries including healthcare, legal, construction, retail, and more. Throughout my career, I’ve helped small to medium-sized businesses across the USA resolve technical issues, manage their cloud services, and streamline operations with fast, proactive, and secure IT solutions. 🔧 What I Bring to the Table: Remote Helpdesk & Service Desk Expertise Efficiently handling L1/L2 tickets using platforms like Halo PSA, Autotask, ServiceNow, and Datto RMM. Cloud Technologies & SaaS Platforms Expert in Microsoft 365, G Suite, Azure, AWS, and third-party tools like Zscaler and Make.com for automation. User & Identity Management Skilled in Windows Active Directory, Okta, Addigy RMM, multi-factor authentication (MFA) setup, and license management. Remote Support Tools Extensive experience with ScreenConnect, TeamViewer, VPNs, RDP, and other tools to ensure efficient and secure access. Network & Security Familiar with Cisco, Ubiquiti, Fortinet, VMware, and security best practices to protect your business. Scripting & Automation Comfortable with PowerShell and Bash to automate repetitive tasks and improve system efficiency. Industry Experience I've supported businesses in: Healthcare (HIPAA-aware IT practices) Legal (confidential data handling) Construction & Engineering (CAD tool support, document collaboration) Retail & Food Services (POS and local business systems) Digital Marketing (email, automation, website tools) 💼 How I Can Help You: Troubleshooting desktop, server, and cloud issues Setting up new users, devices, and secure workflows Migrating email systems and file shares to Microsoft 365 Improving collaboration with tools like SharePoint & OneDrive Maintaining system uptime with proactive monitoring and patching Providing quick, reliable support to minimize downtime 🌟 Why Work With Me? ✔ Fast Response Times ✔ Attention to Detail ✔ Clear Communication ✔ US Time Zone Availability (I work 8:30 PM to 5:30 AM IST, perfect for US clients) ✔ Proven Track Record of Happy Clients Let’s talk about your project! Whether you're looking to stabilize your IT environment, implement a new solution, or just need reliable ongoing support — I’m here to make your tech work for you, not against you. 📩 Send me a message to get started — I’m always happy to help!