Jonalie O.

I help clinics and doctors save time and get paid faster, so you can focus on patients, not paperwork. I’m Jonalie, a Medical Virtual Assistant with 3+ years of hands-on experience supporting a U.S. medical practice remotely, backed by 9+ years of client-facing work in healthcare, customer success, and technical support. I handle the front desk and back office, from patient calls and scheduling to claims, payments, and refunds. How I can help your practice: 📅 Patient scheduling, appointment reminders, and calendar management 📞 Patient communication by phone, chat, and email 📋 Patient intake, new patient onboarding, and medical records management ✅ Insurance eligibility and benefits verification 💳 Medical billing, claims submission, and AR follow-up 🧾 Payment posting, remittances (ERA/EOB), copays, refunds, and patient invoices 📝 SOP creation and workflow improvement 👥 Team supervision and escalation handling EHR and billing tools: Ritten, Elation, Availity, Noridian, Office Ally, Practice Suite Why clients work with me: ✔️ HIPAA-compliant and detail-oriented ✔️ Proactive, so you don’t have to chase me ✔️ Quick to learn new systems and processes ✔️ Comfortable working U.S. time zones Let’s keep your practice organized, your patients happy, and your claims paid on time. Send me a message and let’s get started.