Amanda Grace U.

E-commerce Customer Support Specialist | Shopify | Gorgias

With over 3 years of customer service experience, I help e-commerce brands deliver exceptional customer experiences that improve customer satisfaction, retention, and brand loyalty. I specialize in supporting Shopify stores through email, live chat, and phone support, helping customers with order inquiries, tracking, refunds, replacements, returns, exchanges, subscription management, and general account support. I am experienced in using Gorgias to manage support tickets efficiently while maintaining personalized, empathetic, and professional communication. My strengths include resolving customer issues quickly, de-escalating challenging situations, and ensuring every customer interaction reflects the brand's voice and values. I thrive in fast-paced environments, can manage high ticket volumes, and take ownership of issues from first contact through resolution. My skills include: ✓ Shopify Order Management ✓ Gorgias Ticket Management ✓ Email & Live Chat Support ✓ Customer Retention & Brand Loyalty ✓ Refunds, Returns & Exchanges ✓ Order Tracking & Shipment Support ✓ Product Updates & Data Entry ✓ Customer Account Management ✓ Problem Resolution & Escalation Handling ✓ Customer Satisfaction & Experience Optimization ✓ Administrative Support & Documentation ✓ Professional Written Communication I am highly organized, detail-oriented, proactive, and reliable. Whether supporting a growing DTC brand, subscription business, or online store, I am committed to delivering outstanding service that turns customers into long-term advocates. If you're looking for a customer support professional who understands Shopify, Gorgias, customer retention, and exceptional customer care, I'd be happy to support your business.