Pamela A.

My name is Pamela Arango, and I am a Colombian professional with over 19 years of experience supporting business operations, client management, sales coordination, and administrative processes across Latin America, the United States, and Europe. Although my background began in fashion and commercial management, a large part of my career has been built on strong administrative, organizational, and operational support, both in-person and remotely. I am highly skilled in managing calendars, emails, reports, databases, and client communication. I have extensive experience working with Google Workspace, Microsoft Office, Trello, Monday, Basecamp, GoHighLevel, Dolibarr, Shopify, Canva, and CRM systems, which allows me to work efficiently, stay organized, and handle multiple priorities with accuracy and professionalism. Recent Relevant Experience: Leader -Recruitment-Germany :I lead the recruitment team in Colombia for a German company that needs staff in the Americas for Europe. I prepare reports, follow up with candidates, interview recruits and candidates, and conduct feedback and follow-up meetings with recruits. I am proficient in automation systems such as Airtable and Mateo, Customer support in social media (Meta &Tiktok) Brand Partnership Coordinator - U.S.-based accessories brand. I managed partner communication, product data, content updates, internal documents, follow-ups, payment processing, tax organization, and website management (Shopify & Faire). I also created catalogs, formatted documents, coordinated schedules, managed workflows, and ensured operations ran smoothly. This role sharpened my strengths in organization, prioritization, document formatting, communication, and detailed operational support—all essential for an Executive Assistant. Administrative & Sales Support – Mexico (Real Estate Marketing Agency) Full management of the sales cycle, including lead contact, appointment scheduling, video calls, quotes, CRM follow-up, email communication, and document organization. Virtual Assistant & Business Development – U.S. Accessories Brand Lead research and data organization, Shopify updates, email outreach, client follow-up, invoicing, supplier coordination, and creation of internal files and reports in Excel and Google Sheets. Administrative VA – Israeli Startup Customer support, Shopify management, social media handling, email communication, translation of content, and creation of documents, presentations, and visual material using Canva. Appointment Setter – Spain (Trading Company) Lead research, communication via email, WhatsApp and calls, scheduling appointments, and maintaining an organized CRM/database. What I bring to the team: ✔ Strong administrative and organizational skills ✔ Excellent email and calendar management ✔ Experience handling reports, spreadsheets, and client databases ✔ Professional communication (email, LinkedIn, calls, video meetings) ✔ Fast learning, problem-solving attitude, and high adaptability ✔ Bilingual: native Spanish + conversational/working English ✔ Experience supporting international teams across multiple time zones ✔ Proactivity, confidentiality, and attention to detail in every task ✔Document formatting, file organization & database structuring ✔Research, SOP creation & AI-assisted task optimization ✔Customer service, supplier communication & team coordination ✔Task lists, deadlines, and workflow organizatioN ✔Calendar & scheduling across time zones ✔Inbox management, prioritization, and follow-up ✔Design manuals, catalogues, and social media post ✔Social media or web Copy ✔Shopify basic management ✔Lead teams I enjoy learning, staying organized, and helping companies operate more smoothly. I am confident that my experience supporting CEOs, sales teams, and international clients makes me a strong fit for your Administrative Assistant position. Before transitioning into remote and virtual roles, I spent over 20 years in the textile and fashion industry, where I managed multiple corporate accounts and major retail clients simultaneously as a Commercial Director, Brand Director, and Commercial Executive. Some of the brands and companies I worked with include Leonisa, Falabella, Éxito, Carrefour, Dupree, Nivi, La Polar Chile, Avon, and Didetexco, among others. Depending on the stage of my career, I managed between 15 and 30 active accounts at the same time, including large corporations, mid-sized clients, and special projects, with direct involvement in commercial strategy, product development, negotiations, account growth, and performance follow-up.