James Miracle J.

Executive Virtual Assistant | Operations & Project Coordinator

I'm James Miracle Jennifer - most clients call me Jenny. My foundation in operations started early, working in a fast-paced environment where I had to manage people, handle responsibilities, and make sure everything stayed on track. Over the past 9+ years, I've worked across roles including Executive Assistant, Administrative Assistant, Operations & Project Coordinator, Onboarding Specialist, and Customer Support Specialist supporting business owners, teams, and individuals across hospitality, logistics, tech, and training-based businesses. Over time, I've worn multiple hats, and that experience has shaped how I work. I understand how different parts of a business connect, and how quickly things can become overwhelming without the right support messages get missed, tasks sit longer than they should, and important details start slipping. I don't just see tasks individually. I understand how operations, projects, and communication connect, and I support them in a way that keeps everything running smoothly. If you're looking for someone who can stay organised, handle details properly, and keep things moving without needing constant follow-up, you'll enjoy working with me. Below are some of the ways I support my clients: 🔹Operations & Workflow Management Managing workflows, tasks, and operational processes Tracking progress and ensuring nothing falls through the cracks Organising systems to improve efficiency and clarity Maintaining structured records, reports, and documentation 🔹 Executive & Administrative Support Calendar and inbox management Scheduling, meeting coordination, and follow-ups Internal and external communication Document organisation and reporting 🔹 Project Coordination & Onboarding Coordinating projects, timelines, and deliverables Managing onboarding processes (clients, staffs) Ensuring all requirements and steps are completed properly CRM management and updates (HubSpot, Zoho, Pipedrive) 🔹 Client Support & Growth Customer support and client communication Community management and engagement Lead generation and follow-up Social media coordination and content support Maintaining consistent client relationships and experience 🔹 How I Work I'm proactive, organised, and dependable. When something is assigned to me, I take ownership of it and follow through without needing constant reminders. Rather than taking on many short-term gigs, I've built long-term working relationships with a small number of clients, the kind of consistency that comes from being trusted to manage things properly over time. 🔹 Tools I Use Google Workspace (Gmail, Docs, Sheets, Drive, Calendar), Microsoft Office (Word, Excel, Outlook), Slack, ClickUp, Trello, Notion, HubSpot, Zoho CRM, and Zoom. I'm always open to supporting clients who value structure, consistency, and clear communication. If it feels like a good fit, I'd be happy to connect.