Abel B.

Passionate about automating business processes and developing innovative solutions. A highly motivated and detail-oriented ServiceNow Developer with hands-on experience in designing, configuring, and deploying scalable platform solutions that streamline business processes and enhance user experience. Adept at leveraging core ServiceNow capabilities to automate workflows, improve service delivery, and drive operational efficiency. Known for effectively bridging technical requirements with business needs, delivering high-impact solutions that support long-term organizational goals. Expertise in ServiceNow Modules: Skilled in ITSM and Customer Service Portal configuration and customization to streamline IT operations. Development Skills: Developed and maintained client-side and server-side scripts using JavaScript, Glide API, and AJAX to automate processes and enhance user interactions. SDLC Experience: Full lifecycle development experience including requirements gathering, design, coding, testing, deployment, and ongoing support of ServiceNow implementations. Technical Skills: Proficient in front-end (HTML, CSS, JavaScript) and back-end development (Node.js, ExpressJS) with strong database knowledge (MySQL, Postgress). Problem-Solving & Analysis: Strong analytical thinker with a proactive approach to diagnosing and resolving complex ServiceNow issues. Effective Communicator: Adept at bridging the gap between business users and technical teams, ensuring clear understanding and smooth project delivery. Adaptable & Growth-Oriented: Quick to learn new tools and technologies, always seeking to improve processes and adapt to shifting business needs. Proven Delivery: Successfully implemented and optimized ServiceNow applications to automate workflows, improve visibility, and increase stakeholder value. Team-Oriented & Innovative: Excels in collaborative environments and consistently seeks out ways to drive innovation and continuous improvement within the platform.