Karla Z.

Hi! I'm a bilingual phone agent with experience as an appointment setter, sales, translation, also managing acounts for big companies like Capital One, online pharmacies, stocks and commodities and all the products you can think of. I love talking so I'm good at it. I am a yoga instructor on the side so that keeps me serene and with high tolerance for rejection. I'm also a mother of three and that not only has given me the emotional intelligence, soft skills and the ability of developing different techniques to deal with situations, rebuttals and even angry customers (I also took trainings like telephone doctor and phone genie long ago) but that also means I need the money so I'm committed and is also the reason that I like working from home and free lancing. If the opportunity comes, I'll be willing to work not only as free lancer but something more stable. I consider myself a people's person so building rapport, connection and being empathetic comes natural for me. Thanks for looking into my profile!