Sheldon B.

Client-Focused Professional | 13+ Years in BPO, CSR, Tech Support & VA

I’m a seasoned BPO professional with 14 years of experience in Customer Service, Call Center Operations, Technical Support, Health Insurance Verification, and Remote Support. Over the years, I’ve built a strong track record of handling high-volume client interactions, resolving complex issues, and consistently meeting performance goals in both onsite and virtual environments. Beyond frontline support, I’ve also managed projects and provided Virtual Assistant services, including administrative support, CRM management, lead generation, appointment setting, and client communication. I’ve worked with tools like Hubspot, ClickUp, and Slack to keep operations efficient and accurate, while supporting teams and business owners with reliable virtual support. I bring a mix of professionalism, adaptability, and problem-solving skills to every role. Whether it’s delivering excellent customer experiences, supporting international teams, or streamlining processes with digital tools and automation, I’m committed to driving results and exceeding expectations. Let’s connect. I’d love to explore how my background in BPO operations, customer service, and virtual assistant support can bring value to your team.