Maureen E.

I help businesses keep their customers supported, engaged, and moving forward. I have 3–4 years of client-facing experience across hospitality, online education, and coaching, with hands-on experience in customer support, onboarding, client communication, follow-ups, issue resolution, and relationship management. In my most recent client-facing role, I managed 10–15 active clients across different service packages. I welcomed new clients, explained what their service included, communicated expectations, followed up on outstanding items, tracked progress, and stayed involved throughout their experience. I’m naturally proactive. If a client goes quiet, I check in. If something hasn’t gone as expected, I want to understand why. And if someone is struggling to move forward, I try to figure out what’s getting in the way rather than simply waiting for them to ask for help. For example, one client had paid for a product but never received it and never contacted us about it. I noticed during a routine check-in, reached out, resolved the issue, and followed up to make sure she had everything she needed. I’m also comfortable handling frustrated customers and situations where I can’t give someone exactly what they’re asking for. I listen, explain clearly, focus on what I can do, and make sure the conversation doesn’t simply end once the immediate issue is addressed. My experience includes: • Customer onboarding and support • Client relationship management • Proactive check-ins and follow-ups • Issue resolution and escalation • Customer engagement and retention • Progress and status tracking • Student/client support • Customer communication and documentation I’m comfortable with Google Workspace and Microsoft Office and I’m quick to learn new CRM and customer-management platforms. If you need someone who will take ownership of your customers and stay engaged throughout their experience—not simply respond when a message comes in—I’d be happy to talk.