Paula R.

Are you looking for a dependable eCommerce support specialist who can handle customers and operations with professionalism and care? That’s where I come in. I have over 6 years of experience supporting Shopify and Amazon Seller Central stores; assisting customers via live chat, email, phone, and social media, while managing order fulfillment, logistics coordination, refunds, replacements, and dispute resolution. I’ve helped fast-growing online stores streamline operations, track shipments, and keep customers informed every step of the way. I’m comfortable using tools like Gladly, Help Scout, Zendesk, Slack, Lark, ClickConnector, ShipStation, and Flexport to keep everything running smoothly. I can help with: • Order processing & fulfillment • Customer communication & issue resolution • Supplier & shipment coordination • Social media engagement (Facebook & Instagram DMs/comments) • Refunds, replacements & chargebacks • Data entry & logistics reporting My goal is simple, to help your customers feel valued and keep your operations running like clockwork.