Riya B.

Customer Service & Tech Support | Incident Manager | M365

I'm an incident manager experienced in managing service incidents queues & distributing the same with in team. Handling P1 & P2 incidents Doing effective communication with all stakeholders in case of critical issues or outages. Preparing weekly & monthly reports for client review meetings

🇮🇳Muzaffarnagar, India$9/hr100% JSS5.00 (8)Since Feb 2024

Earnings and projects

MRR

$1,255$1.3k

Last 6 months ÷ 6

#38,730 / 412,248 / 412k

🇮🇳#4,392 / 45,856 / 45.9k

Revenue, last 30 days

$960$960

Last 6 months: $7.5k

#43,866 / 412,248 / 412k

🇮🇳#4,748 / 45,856 / 45.9k

Total earnings

$39,160$39k

#91,901 / 412,248 / 412k

🇮🇳#13,403 / 45,856 / 45.9k

Per project

$4,895$4.9k

$3.8k in the last 6 months

#35,536 / 412,248 / 412k

🇮🇳#3,939 / 45,856 / 45.9k

Projects, last 6 months

0% fixed100% hourly

#88,919 / 412,248 / 412k

🇮🇳#10,198 / 45,856 / 45.9k

Projects in all

0% fixed100% hourly

#223,564 / 412,248 / 412k

🇮🇳#29,080 / 45,856 / 45.9k

$39.2k+$960 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch

Skill rankings: Top 12% in Technical Project Management

Ranked by MRR among everyone on Upwork with the skill.

#4Incident Response Readiness Assessment26 freelancers · 🇮🇳 #1Top 15%🇮🇳#1 of 4
#73Incident Management421 freelancers · 🇮🇳 #7Top 17%🇮🇳#7 of 32
#194Technical Project Management1,684 freelancers · 🇮🇳 #11Top 12%🇮🇳#11 of 145
#840Phone Communication6,538 freelancers · 🇮🇳 #12Top 13%🇮🇳#12 of 101
#1,661Technical Support11,267 freelancers · 🇮🇳 #37Top 15%🇮🇳#37 of 319
#4,853Customer Service37,168 freelancers · 🇮🇳 #66Top 13%🇮🇳#66 of 584

Riya B.

Earnings and projects

Earnings, last 30 days