Anthony C.

✅IT Helpdesk/Service Desk Analyst for 3 years ✅Technical Support Representative for US Telcos (Verizon, AT&T & Comcast) for 8.5 years ✅Bachelor of Science in Computer Science Degree Experience with ServiceNow, ConnectWise, and HaloPSA ticketing systems Experience in computer assembly, installation, maintenance, and repair Proficient in Microsoft Windows operating systems, Microsoft 365 applications, and other software applications Experience with Active Directory administration and support Experience using N-able Remote Monitoring and Management (RMM) tools Experience with Salesforce Experience providing Citrix and client VPN support Skilled in printer setup, network configuration, and troubleshooting Knowledge and experience in computer networking, including LAN and WAN environments Experience using remote desktop and remote support tools Strong problem-solving, diagnostic, and troubleshooting skills Ability to communicate technical information clearly to non-technical users Strong customer-service orientation with a focus on user satisfaction Proven hands-on approach to diagnosing and resolving technical issues