Anthony C.

IT Helpdesk / Technical Support

✅IT Helpdesk/Service Desk Analyst for 3 years ✅Technical Support Representative for US Telcos (Verizon, AT&T & Comcast) for 8 and a half years ✅Bachelor of Science in Computer Science Degree Experience in ServiceNow, ConnectWise, HaloPSA ticketing tools Experience in Computer Assembly, Installation & Repair Experience in Microsoft OS, Office 365 products, & other Software applications Experience in Active Directory Experience in RMM tool (N-able) Experience in Citrix and Client VPN Support Experience in Printer set-up, networking, & troubleshooting. Experience in Computer Networking, LAN, WAN Experience in Remote Desktop Tools Excellent problem-solving and troubleshooting skills Ability to communicate technical information in an accessible manner to non-technical employees Customer-service focus Hands-on problem-solving ability