Jewelry Grace B.

Experienced in customer service, maintenance coordination, and administrative support, I’ve handled call, email, chat support, collections, corporate training, scheduling, and content creation. As a Shopify Customer Support Specialist, I managed order fulfillment, Paypal disputes, returns and refunds, supplier coordination, and SOP creation, improving efficiency and customer satisfaction. As a Maintenance Coordinator using AppFolio, I handle work orders, coordinate repairs, and ensure seamless communication between tenants, property owners, and vendors. I’m highly adaptable, detail-oriented, and a quick learner. Given the opportunity, I take on new tasks confidently and efficiently to help businesses run smoothly.