Marcy M.

A personable and dependable individual that excels in a positive work environment and is eager to learn new skills. Resourceful and passionate about providing great service. Good communication skills and problem-solving attitude with three years’ work experience as a customer service representative and two and a half years as a real-time analyst. - Knows Google Workspace, Zendesk, Zopim, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Teams, and Slack. - Have experience in scheduling, reporting and real-time monitoring of agents. - Time management is important to me, so I do my best in finishing tasks on or before deadline. - Knowledgeable in real-time monitoring and reporting. - Knows how to edit videos, make designs and manage Instagram and Tiktok accounts that drives more views and followers.