Katherine C.

I specialize in advancing software platforms, virtual organizations, and online brands. With over a decade of expertise in full lifecycle, legacy enhancements & leading the UI/UX of SaaS and B2B platforms, I bring a distinctive skill set. I am comfortable getting stuck in with the cross functional teams that I manage, driving process improvements, improving structures, and driving culture. Having served as CCO & Head of Product for platforms supporting millions of users and generating billions in revenues, my extensive experience extends to Fortune 500 companies and large brands. I've also led the team development and then product development from concept to live for a large SAAS platform. This diverse background allows me to confidently support your business at any stage of its journey. How I Can Support Your Business: * Strategic Leadership: Whether as a fractional Chief Operations Officer, I lead diverse cross functional teams with a positive and collaborative approach, optimizing team dynamics and ensuring alignment with your business vision. Whether it's providing hands-on leadership in the weeds, or designing and guiding the process of best practice implementation, I tailor my involvement to meet your specific needs.
 * UI/UX Support: From resolving bad user flows or doing a full platform review, I love diving deep into the user experience. I thoroughly examine platforms, support reports, and tracking to provide functional solutions for improved user flows. From creating wireframes to collaborating with designers, I work seamlessly with cross-functional teams to convert insights into actionable releases that boost NPS and engagement. I take pride in reviewing the entire user experience, from the first site visit to post-sale engagement, ensuring clarity and support in emails, communications, notifications, onboarding flow, user guides, FAQs, and help support. * User Training and Communication: My expertise extends to establishing effective processes that enable users to fully enjoy your products and comprehend features seamlessly. Whether training your learning team or crafting comprehensive FAQ guides and in-platform experiences, I am dedicated to ensuring user emails, notifications, and communication flows are consistently clear and supportive. If you're in need of setting up a virtual help desk and support platform, I'm here to guide your team and implement processes that drive successful growth for your company. * Tech-Driven Business Solutions: Guiding the untechnical through tech development. I’m adept at translating business requirements into intuitive interfaces. I am here to bridge the gap between your business vision and technical execution. By listening to your goals, I can provide a comprehensive understanding of what's feasible. I can assemble the right team or work with your team to guide your development. Consider me your go-to partner for turning ambitious ideas into tangible, tech-powered realities. * Virtual Operations Optimization: Having successfully transformed physical office teams into efficient virtual workspaces, I ensure seamless cross functional organization and a clear workspace leaving you with insights and control. I align your unique goals, company flow, and teams skills by understanding your needs, bottlenecks, and objectives. I guide you in selecting the right tools, establishing streamlined flows, and implementing processes that culminate in a cohesive virtual hub. With my support, you can expect enhanced cross-functional communication and operational efficiency throughout all levels of your diverse teams. * Virtual Team Culture: Creating a connected and innovative team in a virtual setting poses challenges. From selecting the right tools to crafting onboarding standards, defining team expectations, implementing engaging activities, and even incorporating company swag, including the much-needed team hoodies – I ensure that every element contributes to a cohesive virtual environment. I prioritize fostering a culture where your virtual team not only feels connected and supported but also thrives in an atmosphere of innovation. * Supporting Entrepreneurs: From concept to reality, I specialize in providing assistance with formal processes, addressing missing materials, and offering step-by-step guidance. My approach involves not just consultancy but also hands-on involvement. Whether you need help with branding, pricing, creating essential materials, or setting up efficient processes, I offer a supportive and consultative partnership. Tools I Use: Clickup, Notion, Figma, Fig Jam, Slack, HotJar, Jira, Miro, User Guiding, Confluence, Zapier, Canva, Help Scout, Zen Desk, Hoot Suite, Content Studio, Klaviyo, Mail Chimp, Send Grid, Stripe, Typeform, Square Space, WordPress, Salesforce, Shopify, Canva, hotjar, Midjourney, Loom, google analytics, Google & Microsoft Suite, and other standard apps like Zoom. Open to learning new tools as needed.