Franco O.

Detail-oriented administrative and quality assurance professional with over five years of experience supporting U.S.-based operations within the insurance and financial services industries. Skilled in managing sensitive information, maintaining accurate documentation, and ensuring compliance with internal policies and regulatory standards. Proven ability to review and analyze case data, identify discrepancies, and produce clear, structured reports to support operational efficiency and decision-making. Proficient in CRM systems, Google Workspace, and data reporting tools, with experience developing SOPs and improving workflows. Seeking to leverage strong organizational, analytical, and documentation skills in a legal support role